- Your purchase is eligible for return or replacement only if it meets the following conditions
- If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
- If the product you receive has a genuine quality or manufacturing defect or damage.
- All our products are unique and some are may be handmade, so there may be a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
- Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we have been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.
- If your purchase meets our return criteria as stated above, please email us at firstname.lastname@example.org within 3 days of delivery with the following information:
- Order number
- Delivery address
Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at email@example.com
Unfortunately, we will not be able to consider any emails or images sent after 3 days of the delivery.
- If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.
- Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.
- If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).
Return & Replacement
How do I return an item ?
Send the mail on firstname.lastname@example.org and we will guide you with further proceed. Our Delivery partner will come to take your return.
Reverse pickup & Exchange Timeline
We’re arranging a reverse pickup in 4-5 working days from the date of request. In case of exchange, your new order will be sent on its way 4-5 working days after we receive your returned product.
About Refund & Timelines
Refund shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 7 business days*.
*Exchange Cost Difference & Shipping Cost As applicable from case to case.
How long before you get your purchase?
- Most orders are delivered within 7-8 business days. Monday to Friday are considered as business days except for public holidays. However, Custom Handicrafts takes 15 to 30 days as artisans make it after they receive the order
- Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.
- Orders once shipped, cannot be cancelled.
How do we deliver the orders?
We deliver your orders through our registered courier partners.
How we charge for shipping?
We have standard delivery charges which may varies according to price, weight & quantity.
Shipping of Products
Head over to ‘My Orders’ to keep an eye on your package. You can also use the tracking number on the shipping agency’s website. We will drop in a mail with the details shortly after your order is placed.
Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name are sent to you via email. Please visit the courier partner’s website and enter the AWB number we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
Should you have any questions about your order dispatch, you can email us at email@example.com or call us on + 91 9002443154. Our working hours are Monday to Saturday from 9:30 AM to 5:30 PM IST
What if you’re not around when we deliver?
Our delivery partners will try thrice, then it will come back to us and your order will stand cancelled, please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and provide UPI & Net Banking options across major banks.
What about Cash on Delivery?
We give the option of Cash on Delivery for selected pin codes.